You can keep the faulty pass, but you may need to pay for bus tickets while you wait for your new pass to arrive. If it is faulty rather than damaged, they will arrange for the replacement pass to be sent to you.īefore you visit a community hub, check the expiry date of your pass to make sure you’re not using an expired pass. If you have a faulty bus pass, for example the chip inside the card has stopped working, you can get a replacement for free.īring your faulty pass to a community hub. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive.

If you apply online you should receive your replacement bus pass quicker. You can also replace your stolen bus pass by phoning us on 01634 333 333. Replace a stolen disabled person’s bus pass online Replace a stolen older person’s bus pass online We cannot refund this fee if you later provide a crime reference number for the incident. You'll need to pay an administration fee of £10. If you do not have a crime reference number you'll need to request a replacement lost bus pass (see above). The police will give you this number when you report the theft. You'll need to provide a crime reference number. If your Medway bus pass is stolen, we'll replace it for free. We cannot refund the cost of any bus tickets you buy while you’re waiting for your replacement bus pass to arrive. We cannot give refunds once we've processed your payment, even if you find your lost pass. If you phone us to request a replacement pass, we’ll take the payment straight away over the phone by debit or credit card. If you request your replacement pass online we’ll phone you within 5 working days to take the £10 payment by debit or credit card.

You can also replace your lost or damaged bus pass by phoning us on 01634 333 333. Replace a lost or damaged disabled person’s bus pass online Replace a lost or damaged older person’s bus pass online We can issue up to two replacement passes a year. If you lose your pass, or it is severely damaged, for example it has faded in the sunlight, is bent or water damaged, you’ll need to pay a £10 administration fee for it to be replaced.

Replace a lost or damaged Medway bus pass

What happens after you request a replacement.

What to do if your address or name has changed since your pass was last issued.

School bus licence 5 unblocked